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TELUS 2021 ANNUAL REPORT

The power of our purpose

At TELUS, we are leveraging our global-leading technology and compassion to drive social change and enable remarkable human outcomes. By giving back to our communities, connecting Canadians in need and committing to become a zero-waste, net carbon neutral company by 2030 or sooner, we are making the world a better place.

Engaging the power of our purpose to put our customers and communities first

In a year unlike most we have shared together, your Company once again led the world in social capitalism. Exemplifying the power of our purpose, we continued to put our customers first, earning us the trust and loyalty of millions of citizens and promoting the economic prosperity that enabled us to serve our communities, support our investors and inspire our high-performing team that epitomizes our award-winning culture so beautifully.

Delivering strong results and keeping citizens connected

+5.9%

Total customer connections

16.9 million in 2021 15.9 million in 2020

+9.8%

Operating revenues

$16.8 billion in 2021 $15.3 billion in 2020

+35%

Net income

$1.7 billion in 2021 $1.3 billion in 2020

+7.3%

Dividends declared

$1.2710/share in 2021 $1.18495/share in 2020

Creating meaningful change through the power of our purpose

Social capitalism is at the core of who we are and what we do. To us, doing well in business and doing good in our communities are mutually inclusive. As the global leader in social capitalism, we are committed to leveraging our innovative technology and human ingenuity to drive social change, create meaningful outcomes for customers, investors, citizens, communities and team members, and help answer the world’s most pressing social issues.

Discover more about the power of our purpose

2021 annual report
Cover of the TELUS 2021 annual report
Learn how we are using our technology and culture to serve a greater purpose for all our stakeholders – our customers, communities, investors and team members.
2022 information circular
2022 Information Circular cover
Review information on our leading corporate governance practices, executive compensation philosophy and annual meeting.
2021 sustainability and esg report
 2021 Sustainability report cover
See how sustainability and ESG are embedded in our core business strategy and how we are helping to build a more sustainable world for future generations.