Terms and Conditions

Welcome to Donate the Change

At TELUS, we believe that when we are All Connected for GoodTM we build stronger, healthier communities and help the most vulnerable among us. That’s why the funds donated to Donate the Change will go to the TELUS Friendly Future Foundation, a registered Canadian charity committed to building stronger health outcomes in our communities by supporting charitable health and technology programs.

How Donate the Change works:

Donate the Change allows participating TELUS consumer postpaid customers to round up their TELUS mobility and/or home services bill(s) to the next whole dollar and donate the difference to the TELUS Friendly Future Foundation through their My TELUS account. The program is self-serve and must be initiated by the customer. Once enabled, the program will round up each monthly bill. You can opt out at any time through your My TELUS account.

All funds raised through Donate the Change will be directed to the TELUS Friendly Future Foundation. To learn about the incredible difference your donations make, please visit friendlyfuture.com.

Donate the Change is only available to TELUS Consumer postpaid mobility customers and home services customers (excluding home services customers in Quebec). Donate the Change is not available for TELUS Business customers. If a customer changes their account from a Consumer Account to a Business Account, they will automatically be removed from the program.

Payment and Donations

By enabling Donate the Change on your My TELUS account, you authorize TELUS to round up the amount of your bill after tax to the nearest whole dollar as a donation, to charge your payment method on file for the difference, and to process your donations and direct them to the TELUS Friendly Future Foundation.

After opting in, your donations start on your next monthly bill and will continue until you opt-out via your My TELUS account. Donations may range from $0.01 to $0.99 per bill.  If your bill total changes month-to-month, Donate the Change rounds up to the nearest dollar for that specific month.

Donation examples:

  • If your monthly bill total (after applicable taxes) is $75.06, your bill will be rounded up to $76.00 resulting in a donation of $0.94.

  • If your bill is a whole dollar, no round up will occur.

  • If your bill has a credit, your bill will be rounded up to the next highest dollar. E.g. If your bill total is -$15.74, then your bill will round up $0.74 bringing your final bill total for that month, after Donate the Change is added, to -$15.00.

  • If you pay your bill late, your TELUS Friendly Future Foundation donation will be carried forward to your next bill and the round up will continue to happen on each bill until you opt-out of the program.   

  • If your account goes to collections, you will be removed from Donate the Change program. Any unpaid donations will be credited back on your bill.

The Charity: TELUS Friendly Future Foundation

  • 100% of donations will go to the TELUS Friendly Future Foundation.

  • TELUS will not provide tax receipts for your donations through Donate the Change.

  • TELUS disclaims liability for, and makes no guarantees or representations with respect to how the TELUS Friendly Future Foundation uses the donations or any potential tax deductions or benefits (if any) that you, the customer, may receive as a result of your donations. TELUS does not expect that customers will receive or be eligible to claim tax receipt for their Donate the Change donations to the TELUS Friendly Future Foundation.    

  • TELUS reserves the right to change the Donate the Change program charity recipient. If TELUS does choose to change the charity, TELUS will give all participating customers on the program ample notice of this change in case they wish to discontinue participating.

Reporting

  • TELUS will report the Donate the Change only on your monthly bill where the donation will be itemized under the Account Summary.

Privacy

  • By enabling Donate the Change, you acknowledge and agree that TELUS may disclose general information about how many donations Donate the Change garners to the TELUS Friendly Future Foundation only as required for reporting purposes, or to comply with applicable law.

General

  • You agree to abide by these Donate the Change program terms and the decisions of the TELUS team, which are final. This program is subject to all applicable laws. 

  • TELUS may terminate the Donate the Change program or change any of these terms at any time, without notice.

  • If you have any questions about the Donate the Change program, please email us at corporate.citizenship@telus.com.

TELUS, the TELUS logo, the future is friendly, telus.com, and Donate the Change are trademarks of the TELUS Corporation, used under license. All copyrights for images, artwork and trademarks are the property of their respective owners.

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