Donate the Change

Donate the Change allows participating TELUS customers to round up their TELUS Mobility and/or Home Services bill(s) to the next dollar and 100% of the difference will be donated to the TELUS Friendly Future Foundation. The program is self-serve and must be initiated by the customer through their My TELUS account. Once enabled, the program will continue to round up your bill each month. You can stop donating at any time through your My TELUS account.

100% of funds raised through Donate the Change will be directed to the TELUS Friendly Future Foundation. Learn more at friendlyfuture.com.

Donate the Change is only available to TELUS Consumer postpaid Mobility customers and Home Services customers (excluding home services customers in Quebec). Donate the Change is not available for TELUS Business customers.

Donation examples:

• If your monthly bill total (after applicable taxes) is $75.06, your bill will be rounded up to $76.00 resulting in a donation of $0.94.
• If your bill is a whole dollar, no round up will occur.
• If your bill has a credit, your bill will be rounded up to the next highest dollar. E.g. If your bill total is -$15.74, then your bill will round up $0.74 bringing your final bill total for that month, after Donate the Change is added, to -$15.00.
• If you pay your bill late, your TELUS Friendly Future Foundation donation will be carried forward to your next bill and the round up will continue to occur on each bill until you stop donating to the program.
• If your account goes to collections, you will be removed from the Donate the Change program. Any unpaid donations will be credited back on your bill.

100% of the funds donated by customers get transferred directly to the TELUS Friendly Future Foundation, a registered Canadian charity helping to build brighter futures for youth and those who need it most by enhancing public health initiatives through charitable health and technology programs.

TELUS also does not receive a tax donation receipt or credit from the funds donated through Donate the Change because the donations come from customers and not TELUS.

Learn more about the Foundation at friendlyfuture.com.

How to join Donate the Change

On My TELUS

1. Log in to My TELUS. If you don’t have an account, register now.

2. Navigate to Billing, select an account (if applicable) and select “Start donating” under the “Donate the Change” section.

On the My TELUS app

1. Download the My TELUS app.

2. On the Billing tab, select “Start donating” under the “Donate the Change” section.

You are now enrolled in Donate the Change. Your donation will be reflected on your next bill cycle, and your monthly bill will round up as long as you are in the program.

On My TELUS

1. Log in to My TELUS.

2. Navigate to Billing and select an account (if applicable).

3. Turn the toggle off under the Donate the Change section. When off, it will appear grey.

4. A confirmation message will appear. Select Stop donating

On the My TELUS app

Download the My TELUS app here.

1. On the Billing tab, select Manage settings under the Donate the Change section.

2. Turn the Donate the Change toggle off. When off, it will appear grey.

3. A confirmation message will appear. Select Stop donating.

Donate the Change will no longer appear on your monthly bill starting on your next cycle’s bill.

The TELUS Friendly Future Foundation is a registered charity and issues tax receipts for donations of $20 or more. Annual donations per customer through Donate the Change are less than $20 per year, therefore the TELUS Friendly Future Foundation will not provide a tax receipt.

TELUS also does not receive a tax donation receipt or credit from the funds donated through Donate the Change because the donations come from customers and not TELUS.

Please be advised that TELUS does not share our customer’s personal information with the TELUS Friendly Future Foundation.

If you have any questions about the Donate the Change program, please email us at corporate.citizenship@telus.com