Supporting BC communities facing major flooding

Keeping our customers, team members and communities informed and supported during this provincial state of emergency is our top priority. As an essential service, our network team is working around the clock to keep you connected during this critical time.

Keeping customers and communities connected

We can confirm there are currently no disruptions to the TELUS wireless network, which is providing our customers, communities and first responders with critical connectivity when they need it most.

In addition:

  • We are waiving all mobility overage fees and pausing home service billing for evacuees across BC

  • Our technicians are working around the clock to maintain our network operations under the most challenging of conditions

  • We are supporting evacuation centres and evacuees with comfort kits and enhanced services so that evacuees can stay in touch with their loved ones

  • We are giving customers the option to order online and pick up at a TELUS store nearest you

We encourage you to check BC’s current flooding information page for a list of affected communities and pertinent safety information.

If there is an outage related to the flooding in BC, please check our interactive map to see if your area is affected.

For any flood-related emergency inquiries, please contact your local Emergency Support Services (ESS) directly at 1-800-585-9559.

We give where we live

TELUS is committing $1,000,000 to support British Columbia following the unprecedented weather events and flooding that sent the province into a state of emergency. 

Initial donations include:

  • $100,000 to the Canadian Red Cross to support the organization’s flood relief efforts

  • $100,000 to food banks across the province to support evacuees and British Columbians in need

  • $50,000 to the BC SPCA to support their work to help animals and livestock in affected areas

In addition, the TELUS Friendly Future Foundation and local TELUS community boards will donate $100,000 and $150,000 respectively to local charities helping with flood relief efforts.

TELUS will also provide $500,000 of in-kind support in health, network and community services.

TELUS Health MyCare support

British Columbians who are unable to travel to see their doctor can access TELUS Health MyCare, a free suite of services, including those covered by provincial health insurance, such as access to licensed medical professionals in numerous languages, specialist referrals, mental health counsellors and registered dietitians.

Prescription rerouting

TELUS Health patients who were evacuated and usually receive their prescriptions by home delivery can contact us at 1-877-796-7979 to reroute their prescription to another location or accessible pharmacy.

Supporting relief efforts

TELUS is on the ground, supporting relief efforts in the hardest-hit areas. In partnership with the Sturgeon Slayers Conservation team, we are using boats to bring critical supplies to support communities along Highway 7 and Highway 1, including Chawathil, Peters and Soowahlie First Nations who have been cut off due to the mudslides and flooding. 

These communities are facing supply challenges for necessities like water, diapers, fruit and non-perishable food items, and we are transporting these goods to them by boat. 

We are engaging additional communities in BC to offer our support, including the possibility of using air transportation to fly in critical goods in areas that are inaccessible by boat.

How you can help

We know that helping communities recover from the effects of a natural disaster is not easy, but with your support, we can help those impacted.

An effective and efficient way to support flood relief efforts is by donating to the Canadian Red Cross.​​ 

You can also text BCFLOODS to 30333 to make a $10 donation to the British Columbia Floods and Extreme Weather Appeal.