Accessibility for everyone
At TELUS, we believe accessibility is a must-have, not a nice-to-have. It’s part of providing the best and most accessible customer experience possible.
Our commitment to accessibility
We are committed to providing:
Products and services that are accessible to all customers
Customer service policies and processes that respect and promote the dignity and independence of everyone
A work environment that treats everyone with dignity and respect.
We comply with the standards set out in the Canadian Radio-television and Telecommunications Commission CRTC Wireless Code, which was created to help wireless customers better understand their mobile plan and consumer rights.
Putting accessibility first
Complying with the CRTC Wireless Code is just the start. We’ve also undertaken many practical steps to place accessibility at the centre of our Customer First philosophy, including:
Access for all
People with service animals are able to easily access TELUS public spaces.
Accessibility and diversity training
We train staff to engage with people of all abilities and disabilities and keep them up-to-date with the latest assistive devices.
We provide accessible telephone support service and make sure that our self-service kiosks are accessible to all.
We design our websites to meet or exceed the latest accessibility standards and best practices, and conduct accessibility reviews before launching any new website.
We make important documents available in a variety of accessible formats.
TELUS accessibility policies and standards
Take a look at the plans and policies that underpin our commitment to accessibility.