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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Mobility support

Mobility support

For help with your phone, smartwatch, tablet & plan

Help getting started with your new phone

Changing your plan & adding on features

Transferring ownership of your number

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View our return policy

Updating your address & other account changes

Set up a payment arrangement plan

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Access device-specific interactive tutorials, known issues, support topics, and warranty information.

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  • How to check your mobility order status
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  • Welcome to TELUS Mobility
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  • Set up your new device (for existing TELUS customers)
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  • Activate your mobile device
  • CDMA network shut down
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  • TELUS Bring-It-Back™ explained
  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device
  • Preparing for trade-in or returning your Bring-It-Back™ device
  • Device balances
  • Set up your mobile hotspot
  • Huawei E8372 mobile internet key
  • Set up your smartwatch
  • Smartwatch FAQ
  • Samsung Galaxy Watch FAQ

View related products & services

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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