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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Mobility

Mobility

Here are our suggested articles to help you quickly

Help getting started with your new phone

Changing your plan & adding on features

Transferring ownership of your number

Check your order status

View our return policy

Updating your address & other account changes

Set up a payment arrangement plan

Blocking unwanted robo-calls

Repairing your phone or tablet

  • Devices
  • Features & service
  • Data & usage
  • Alerts
  • Service terms
  • Help getting started

Browse by device

Access device-specific interactive tutorials, known issues, support topics, and warranty information.

Go to my device

Browse by popular device

iPhone 8
Galaxy A5 (2017)
Galaxy S8
iPhone X

Here you can browse all of our articles

Getting started

  • Activate your mobile device
  • Check your warranty
  • Mobility service terms
  • What is an eSIM voucher?

Learning

  • Device balances
  • Transfer your mobile number to another person
  • Replace your phone or change a SIM card
  • Trade in your mobile phone
  • NFC Mobile Payments

Troubleshooting

  • Troubleshoot problems with your phone battery
  • Mobile phone, tablet and smartwatch repair options during COVID-19
  • TELUS Device Care
  • TELUS Device Checkup app explained
  • Unlock your TELUS mobile device

Interesting articles

  • Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
  • Sonim XP8 device support
  • TELUS Bring-It-Back™ explained
  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device
  • Preparing for trade-in or returning your Bring-It-Back™ device

Getting started

  • TELUS Drive+ explained

Learning

  • Set up data notifications for Drive+

Troubleshooting

  • Troubleshooting issues with TELUS Drive+

Getting started

  • Set up your smartwatch

Learning

  • Smartwatch FAQ
  • Samsung Galaxy Watch FAQ

Troubleshooting

  • Mobile phone, tablet and smartwatch repair options during COVID-19
  • Get help with your ALCATEL ONETOUCH Pop 8 LTE
  • Get help with your Apple iPad (5th generation)
  • Get help with your Apple iPad (6th generation)
  • Get help with your Apple iPad Mini 4

Getting started

  • Huawei E8372 mobile internet key
  • Set up your mobile hotspot

Troubleshooting

  • Get help with your ZTE MF279T Smart Hub
  • Get help with your ZTE MF288 Smart Hub
  • Get help with your Huawei B612 Smart Hub
  • Get help with your Huawei Huawei B890 4G LTE Smart Hub

Getting started

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill explained

Getting started

  • TELUS Track+ explained

Learning

  • Set up data notifications for Drive+
  • Samsung Galaxy Watch FAQ

Troubleshooting

  • Troubleshooting issues with TELUS Drive+
  • Troubleshooting your TELUS Track+
  • Mobile phone, tablet and smartwatch repair options during COVID-19
  • Get help with your ALCATEL ONETOUCH Pop 8 LTE
  • Get help with your Apple iPad (5th generation)

View related products & services

  • Account & Billing
  • Drive+

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