What to do if you become a victim of toll fraud

Get to know how to report and the steps to take in case you become a victim of toll fraud

To report an incident of phone fraud


  1. Contact your telephone equipment maintainer immediately
  2. Call your long-distance provider immediately
  3. Report the incident to your local police authority

Some other actions to consider


  • Use your PBX trouble report contact number to report that your PBX has been compromised
  • Close your system down immediately
  • Change all passwords
  • Gather and share evidence
  • Advise all staff of the situation

For more information
If you have any questions or require advice on security procedures, TELUS can help. Our experts are here to assist you and answer any questions you may have about toll fraud. For more information, call your representative.

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