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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Mobility support
Getting started
Information for new & renewing Mobility customers
Welcome to TELUS Mobility

Welcome to TELUS Mobility

New to mobility? Let’s help you get started quickly. Here are the steps to set up your new smartphone and tablet on the TELUS network.

Smartphone and tablet setupSmartwatch setup
Learn how to get up and running on the TELUS network

New TELUS customer
A quick refresher on how to get the most of our phone and the TELUS network.

Existing TELUS customer
Everything you need to know about setting up your new smartwatch

New & existing customer

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New to TELUS Mobility?

Everything you need to know about setting up your new smartphone and tablet on the TELUS network

TELUS return policies for mobility purchases

Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Mobile phone, tablet and smartwatch repair options during COVID-19

Stores and repair centre operations may be impacted by COVID-19. Learn more about your options, including mail-in repairs, below.

Set up your new device (for existing TELUS customers)

Everything you need to know about setting up your new device.

Warranty & repair information for mobile phones, tablets, smartwatches & hotspots

Tips and warranty information for phones, tablets, mobile internet devices and watch devices.

Learn about accessibility at TELUS

To help us improve this website, we'd love to hear your feedback.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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