Manitoba Fair Use Policy

Manitoba Fair Use Policy

TELUS rate plans that match the unlimited or flat rate plans that were previously offered by MTS, for customers acquired from MTS, are subject to the customer using the service under an ordinary range of use and in a way that does not consume excessive network capacity and/or adversely affect TELUS’ ability to provide services to other users. By way of example and not limitation, the following are considered by TELUS to be outside of an ordinary range of use thereby consuming excessive network capacity:

  • Prolonged continuous use of high bandwidth applications such as multi-media streaming, voice over Internet protocol, location based services (LBS) or any other similar applications
  • Operation (i.e., hosting) of servers for services such as email, web, news, chat, or other similar services
  • Resale, transfer, or distribution of the unlimited use service for commercial purposes
  • Sharing the unlimited use service with an unauthorized party
  • Engaging in or allowing any alteration, copying, reproduction of or tampering with electronic serial numbers or other identification, signaling or transmission functions or components of the device used with the service

TELUS may immediately suspend, restrict, alter or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is contravening this policy, as determined by TELUS , acting reasonably.

Fair Use Policy Frequently Asked Questions

What is network management?

Data usage is growing in Canada and in an effort to ensure that our customers receive a consistent user experience, we manage the traffic on our wireless networks. This means that we use advanced network management technology and security functions such as speed throttling.

If you are using wireless data on the TELUS equivalent of an MTS unlimited/flat rate plan, TELUS may slow or “control” your speeds when your data usage exceeds a specific range of use or threshold.

When total usage exceeds a 15GB threshold in a 30-day period, your data speeds will be slowed to 512 kilobits per second for downloads and uploads, 24 hours a day, 7 days a week for the remainder of the 30-day period.

This should not affect any applications that require less than 512 kilobits of download bandwidth or 512 kilobits of upload bandwidth (such as browsing and email), but could affect the performance of applications that normally require greater bandwidth.

I was on an unlimited data plan with MTS, will I still be throttled at the same speeds and thresholds with TELUS?

Yes, your throttling experience will remain the same as when you were an MTS customer. Customers who reach 15GB of network usage, may experience a slowdown in their speeds (a.k.a. throttling)., at 512/Kbit/Sec which is the same data speeds as MTS applied.

To track your data usage, you can use self-serve in the TELUS My Account app

Why does TELUS manage traffic on its network?

We believe it is important to offer all of customers on our network the best service experience possible. This allows us to minimize the impact on the experience of our overall customer base of a small number of users with uncharacteristically high usage.

Who is affected by network management?

Our Fair Use Policy applies to customers who were acquired from MTS and were on an unlimited / flat rate data plan. . Customers who reach these thresholds in a 30-day period will experience controlled speeds.

Is the TELUS Fair Use Policy national?

No, the TELUS Fair Use Policy only applies in Manitoba to customers acquired from MTS who were previously on an unlimited/ flat rate data plan. If such a customer changes their plan to a TELUS in-market rate plan the policy will no longer apply.

How will customers be affected by these controlled speeds?

Controlled speeds should not affect low bandwidth applications like sending emails, streaming music, browsing, and instant messaging. The reduced speeds may affect the performance and time required for applications that need more bandwidth such as streaming video services.

If you manage traffic on your network, does this mean that all TELUS wireless data plans are impacted?

The TELUS equivalent plans for customers who were previously on a unlimited/flat rate data plan with MTS will experience a managed network. This means, that no matter how much data our customers use in Manitoba, they will never incur any overage charges. We want these customers to have the peace of mind that no matter how much data they use, it is all included in their plan price. All TELUS in-market plans are excluded from the Fair Use Policy on these plans there are limits on included data and data overages charges should a customer exceed their usage limit.

Can you give me a sense of how much data 15GB is? Is that a lot?

It is a huge amount of data. Very few of our customers ever reach this amount. You can manage your data usage through the self-serve TELUS My Account app.

What are some of the activities that can trigger significant data usage?

  • Streaming/downloading video or audio from the internet
  • Sharing your device’s mobile data connection with a laptop (tethering) or with other smartphones (for instance, by creating a personal hotspot)
  • Using navigation apps
  • Uploading or sharing photos and videos through social media, email, or messaging apps
  • Browsing the internet for prolonged periods
  • Using apps that automatically update or require the use of location based services

What are some ways to manage data usage?

  • Download the TELUS My Account app to manage your data
  • Connect to a Wi-Fi network when available
  • Update applications over Wi-Fi or through your desktop computer and synchronize the updates to your smartphone through a USB cable or Bluetooth
  • Close and sign out of apps whenever possible

How long does TELUS control my data speeds for?

When you exceed the threshold of 15GB speeds, your speed will be controlled on the day of the month the threshold is exceeded and will continue for the rest of the billing cycle.

For example, if your billing cycle starts on the 8th day of each month and you exceed your threshold on the 25th day, you will be subject to controlled speeds from the 25th through to the last day of your billing cycle, in this case, the 7th day of the following month. The data counter will reset at midnight that night.

How does the TELUS Fair Use Policy work while I am roaming?

TELUS services and rate plans are designed for use predominantly in Manitoba. If your data usage over a prolonged period of time is not predominantly in Manitoba, we may restrict your ability to receive service on those other networks as part of the administration of our Fair Use Policy. This is the same experience as with MTS.

HSPA Devices

  • An HSPA+ device will display either 3G, H, or HSPA+ when in a HSPA+ coverage area
  • An HSPA+ device will display either 2G, E, EDGE or GSM when in a GSM coverage area

4G LTE Devices

  • A 4G LTE device will display either 4G or LTE when in a 4G LTE coverage area
  • A 4G LTE device will display either 4G, 3G, H, or HSPA+ when in a HSPA+ coverage area
  • A 4G LTE device will display either 2G, E, EDGE or GSM when in a GSM coverage area

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