If you have a new SIM or eSIM be sure to update your My TELUS profile with your new SIM number.

1. Log in to My TELUS or register for My TELUS at telus.com/MyTelus
2. Go to Plans & devices
3. Select the subscriber that will be doing the SIM swap
4. Select the Device tab
5. Select Swap your SIM card and follow the steps on that page

Steps to set up new SIM card

1. Make sure the device is turned off
2. Follow the steps above to update the SIM on your profile
3. Locate the SIM card slot on your new device (refer to the manufacturer’s guide for further instructions)
4. Insert the new SIM
5. Turn on your device and complete the automatic activation (if you do not have a data plan, you may need to connect to Wi-Fi to finish the activation)
6. Restart your device

Steps to set up new eSIM

1. Follow the steps above to update the SIM on your profile
2. Turn on your new device
3. Connect to Wi-Fi, otherwise the eSIM download will fail
4. Follow the on-screen instructions on your new device and select SIM-free setup
5. Scan the QR code on the TELUS eSIM voucher with the phone’s camera
6. Restart your device
7. If you have any issues, or need additional help, you can visit the support page on eSIM voucher

Steps to set up existing SIM

1. Locate the SIM card slot on your existing device (refer to the manufacturer’s guide for further instructions)
2. Remove the SIM card
3. Insert the SIM into your new device
4. Turn on your device to complete the automatic activation (if you do not have a data plan, you may need to connect to Wi-Fi to finish the activation)
5. Restart your device
6. Restore your device info. You can find the steps on transferring content to your new phone here

Prorated services: The amount of data and minutes that you get from the time you activate or make a change on your account up until your bill cycle will be prorated. This means you won’t have access to your full amount of minutes or data until your next billing cycle. Learn more about data proration.

Confirm your new plan details: To check what your plan includes, log in to the My TELUS App and select Plans/Travel. You can also check your Service Agreement which is at the very bottom of the Billing tab

Troubleshoot: Can't make or receive phone calls
Troubleshoot data problems

Set up email: Learn how to set up email on your mobile device.

Set up voicemail: Learn how to set up mobile voicemail.

Get to know your new phone
To learn more about your phone’s features check out the device-specific tutorials. Just choose the device type you have and what you would like to learn about.

Thank you for renewing with TELUS. On your next bill you may notice some changes:

Regular monthly recurring charges for plans and add-ons for next full month. For example:

• Peace of Mind Connect Unlimited: $75
• Monthly TELUS Easy Payment: $33

Partial charges: If you have changed your plan or add-ons during renewal, your next immediate bill will have adjustment for old plans and add-ons. For example:

• Partial charge: $44.35

One time service fee. For example:

• Connection fee: $40

Bill credits for promotions may take up to 2 billing cycles to appear.

Watch this video or visit our Support page to learn more about your next bill and other types of charges.

When to expect your next bill
TELUS offers paperless billing. You will receive an email and/or SMS notification of your e.Bill 2-5 days after your billing date.

Manage your bill & payment online

1. Download the My TELUS app and register
2. Go to the Billing tab to view bills and Service Agreement, and manage e.Bill notifications and payment options

With My TELUS, you can manage all of your TELUS mobility services online and in your app. Log in to view your bill, usage and exclusive offers or change your rate plan and features. Download the My TELUS app on your smartphone to chat with TELUS and access these features on the go.

Log in to the My TELUS app for any of the following activities:

• View your monthly bill and past bills, make online payments and set up payment arrangements or pre-authorized payments
• Monitor the monthly data and voice and text usage across all the devices on your account
• View your rate plan details. Change your plan if you need more monthly data
• Update your address, change your phone number, swap your SIM card and make other account changes

Learn more about using My TELUS in our support section.

Having trouble? First thing to try is turning your device off and then turning it back on again. This often helps. Here are some other options to explore if the problem still persists:

• Chat with TELUS Assist
• Check out the Support section
• Download the Device Checkup App
• Ask a question in TELUS Neighbourhood. Utilize the community to ask fellow TELUS users questions, check for software updates and submit ideas for service improvements
• If you’re still having trouble, contact us