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Error LP1008 on Pik TV

How to troubleshoot “Authentication error, user not provisioned (invalid credentials) LP1008”

If you receive a message stating Authentication error, user not provisioned (invalid credentials):

  • Ensure you have an active subscription to Pik TV. If you would like to subscribe to Pik TV visit
  • Have you received a your confirmation email? It will include the subject line - Confirmation of changes to your TELUS account. If you have not received a confirmation email, your Pik TV account is still being processed. Try again once you receive your confirmation email.
  • Have you completed your TELUS My Account registration? To confirm, visit

How to return to the Pik TV login screen to try again

On your media box

  1. Select the Home Button on your remote to open the Android TV Home Screen.
  2. Scroll down until you reach Settings. Press OK.
  3. Under Device, select Apps.
  4. Scroll to Running Apps.
  5. Scroll through the apps list to find Pik TV (they're in alphabetical order) and press OK.
  6. Select Force stop. Press OK.
  7. Select Open to relaunch Pik TV and attempt to log in again.

On your smartphone or tablet

  1. View your running apps by double clicking on your home button/icon
  2. Find the Pik TV app and swipe up on it to force close the Pik TV app
  3. Relaunch the Pik TV app you'll be presented with the login screen

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