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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

Device backorder explained

COVID-19 pandemic impacts supply of devices worldwide

Certain devices at TELUS are currently on backorder due to a slowdown of production by manufacturers in other countries. This slowdown is a result of the evolving COVID-19 pandemic, and has affected the supply of new mobile devices to retailers around the world.

At this time, we’re actively working to get devices back in stock and can notify you as soon as your desired device becomes available. Please fill out our availability form to be notified.

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Learn about accessibility at TELUS

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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