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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Mobility support
Getting started
Checking your order status
How to check your mobility order status

How to check your mobility order status

Read more for help on tracking your phone, tablet and smartwatch orders

Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped.

Note: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.

The order number will appear in one of the following formats: ES12345678 or TD0012345.

Once you have your order number, visit our order status page to check the status. Once you’re on the page, simply enter in your order number and select the Check status button.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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