Skip to contentSkip to search
COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
  • Personal
  • Business
  • Health
  • Agriculture
  • Social Impact
EN
AB
TELUS. Let's make the future friendly.
  • Summer Sale
  • My TELUS
TELUS. Let's make the future friendly.
COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Getting started
Checking your order status
How to check your mobility order status

How to check your mobility order status

Read more for help on tracking your phone, tablet and smartwatch orders

Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped.

Note: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.

The order number will appear in one of the following formats: ES12345678 or TD0012345.

Once you have your order number, visit our order status page to check the status. Once you’re on the page, simply enter in your order number and select the Check status button.

Did this article solve your problem?

Related articles

TELUS return policies for mobility purchases

Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Mobile phone, tablet and smartwatch repair options during COVID-19

Stores and repair centre operations may be impacted by COVID-19. Learn more about your options, including mail-in repairs, below.

Set up your new device (for existing TELUS customers)

Everything you need to know about setting up your new device.

Welcome to TELUS Mobility

New to mobility? Let’s help you get started quickly. Here are the steps to set up your new smartphone and tablet on the TELUS network.

New to TELUS mobility?

Everything you need to know about setting up your new smartphone and tablet on the TELUS network

Learn about accessibility at TELUS

To help us improve this website, we'd love to hear your feedback.
SupportSupport
Find a store Find a store
Contact usContact us
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us AccessibilityCareersMediaPoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind a store User TermsService Terms Order Status
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS ProcurementTELUS WebmailTELUS Wise
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Logo©2021 TELUS