Android Media Box

Information on improving the responsiveness of the Pik TV Media Box and the voice feature

Troubleshoot the performance of your Pik TV Media box


TELUS is continuously improving the quality of the Pik TV experience. In the event that the Pik TV app or Pik TV Media Box is experiencing slower than usual system performance, below are a few methods to help:

Rebooting the Pik TV Media Box

  1. Go to the Android TV Home Screen
  2. Go to Settings
  1. Go to About
  1. Select Restart

Restarting the Pik TV App

  1. Go to the Android TV Home Screen
  2. Go to Settings
  1. Go to Apps
  1. Go to Pik TV
  1. Select Force Stop and then Ok
  1. Select Open

Resetting the Pik TV App

  1. Go to the Android TV Home Screen
  2. Go to Settings
  1. Go to Apps
  1. Go to Pik TV
  1. Select Clear Data
  1. Launch Pik and enter your login credentials

Note: By clearing the Pik TV data, you are resetting the app.

Sluggish performance after trying these steps

If you are still experiencing sluggish performance after completing all of these steps, try connecting your Media Box using an ethernet cable connection.

Troubleshoot the Pik TV Voice feature on the Media box


Solve issues you may experience when using the Pik TV voice feature and your remote.

Ensure your remote is using the latest firmware

  1. Select the Home button on your remote to open the Android TV home screen
  2. Scroll down until you reach Settings. Press OK
  3. Under Remote & accessories, select Remote control firmware upgrade
  4. Select Check for update
  5. Install the update if one is available

Ensure your microphone is turned on

  1. Select the Home button on your remote to open the Android TV home screen
  2. Scroll down until you reach Settings. Press OK
  3. Under Device , select Apps
  4. Scroll to Running apps
  5. Scroll through the apps list to find Pik TV and select OK
  6. Select Permissions and select OK
  7. Select Microphone and select OK to change your permissions

Ensure you are using the latest version of the app

Visit Updating Pik TV via the Play Store for more information.

Supported voice commands

Command typeExample
Search by exact titleKung Fu Panda 3
Search by general titleKung Fu Panda
Search by actorTom Cruise
Change channels by numberGo to channel 101
Change channels by nameGo to CTV

Note: We are always improving our voice commands and will update this list when new features are launched.

Search Support