Service Updates

TELUS Internet Traffic Management Policy


TELUS Internet Traffic Management Policy
Canadians are relying on the Internet for more and more of their communications and entertainment needs. At TELUS, we are continually investing in our networks and are working hard to keep pace with demand and alleviating congestion from all affected communities.

We are pleased to share that TELUS does not manage or slow down the internet speeds (bandwidth) to any of our customers or communities. We know a reliable Internet experience matters to you, and we’re on a continuous journey to provide you with the best service possible.

If you are having any issues with your internet service, please visit for tips on improving Wi-Fi, troubleshooting, and ways to contact TELUS.

Still have questions? Get more help.