View order status

Note: This feature will work from within your My TELUS if you only have one mobility account attached to your profile. If you have more than one mobility account or are looking to track orders for a different service, you can use Business Service Requests, TELUS Assist, or the TELUS website as described in the following sections.

1. Log in to My TELUS

2. Select Overview

   

3. Scroll the page until you see the Order Updates highlight and select Visit the Order Status page

   

4. This will lead you to the Mobility Orders dashboard, where you can view the details and status of all your orders

   • You can filter them by order number or status

   • You can search by order number directly from the search field

     

5. If you wish to view more details, select the Order ID

   

   Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results

6. Your order number will already be populated, along with the order status and any next steps or information you will need

   

Note: If you are unable to view the dashboard due to having more than one mobility account, or if you are trying to track the status of a non-mobility product, you can use this method to track/view your order.

1. Log in to My TELUS

2. From your Overview page, scroll to the Support Requests tile

3. Select Go to Support Requests

   

4. Select View all topics

   

5. Select the Order Status form

   

6. Complete the form with the necessary information and select Submit

You will receive a confirmation number to allow you to track the progress of your request and view it from your Service Request dashboard.

TELUS assist will help you easily locate the Order Status page.

1. Locate the TELUS Assist Icon on the page or head over to www.telus.com/assist

   

2. Enter the required information

   • Are you a Business customer? 

     • Yes

   • Select a service:

     • Changing features, billing or other account inquiries

   • Select a product:

     • Select whichever applies to the service of the order you wish to track (ie. Mobility, Internet, etc.)

   • Enter your contact information

   • Select Chat

3. Let the Assistant know you wish to Track/View your order status

Visit www.telus.com/orderstatus.