eBill FAQ
TELUS e.Bill allows you to view and pay your bill online. Instead of a paper bill, you'll receive a monthly notification via e-mail that your bill is ready for viewing. Simply log in to your account to view detailed summaries of your charges.
- How can I view my TELUS e.Bill?
- How do I turn my paper bill on or off?
- How can I print my e.Bill?
- How do I view past bills?
- How can I view my long distance calls on e.Bill?
- Why is the total long distance charge larger than my toll plan charges total on e.Bill?
- When I try to view my e.Bill, I get an error. Why?
- How do I update the email address for my e.Bill notification?
- I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?
- I just signed up for e.Bill. Why can't I see my last 18 months of bills?
- How do I print my long distance charges? Can I sort my charges?
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How can I view my TELUS e.Bill?
Log in to your TELUS account and then select the account number you wish to manage. Then select ‘View e.Bill' which is located in your account summary.
Don’t have a TELUS online account? Register now. -
How do I turn my paper bill on or off?
Log in to your account and select the billing account number that you would like to manage. In your account summary, find Billing method where you will see a link to 'Update'. Click on the 'Update' link and follow the instructions to setup your e.Bill email notifications.
To unsubscribe from e.Bill at any time (and turn your paper bill on again), log in to your account and select the billing account number that you would like to manage. In your account summary, find Billing method where you will see a link to 'Update'. Click on the 'Update' link and select 'turn on paper bill'.
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How can I print my e.Bill?
To print your e.Bill, select Download/Print at the top of your e.Bill page. This will print a version that is specially formatted for printing.
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How do I view past bills?
You can view an interactive electronic version of you e.Bill by selecting 'previous bill' on the View History drop down menu. This will display last month's e.Bill. If you would like to view bills older than 2 months, select Download/Print at the top of the page. You can now view bills up to 18 months old in PDF format.
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How can I view my long distance calls on e.Bill?
A summary of your long distance charges is provided in the Home Phone section of your e.Bill.
To view details of your long distance calling, select 'Usage' at the top of the e.Bill page, then select the phone number you would like to view details for and a pop-up window will appear.
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Why is the total long distance charge larger than my toll plan charges total on e.Bill?
The long distance administration fee is added as a miscellaneous charge.
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When I try to view my e.Bill, I get an error. Why?
This error message could indicate that your browser does not support cookies, or that your system is set to refuse cookies. You may have to check the settings on your computer to ensure cookies are not disabled, or use a different browser. A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. Cookies help you access pages in your account and do not contain your credit card information or email address.
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How do I update the email address for my e.Bill notification?
Log in to your account and select the billing account number that you would like to manage. In your account summary, find Billing method where you will see your current e-mail address and a link to 'Update'. Click on the 'Update' link and then enter your new email address.
Don't have an online account? Register now.
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I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?
e.Bill does not provide notification that pre-authorized payment has been set up. To verify that a payment has been processed, log in to your account and select the account number that you wish to view. Any payments that have been processed will be shown in your account summary.
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I just signed up for e.Bill. Why can't I see my last 18 months of bills?
When you first sign up for e.Bill, you will only see your current bill. After two months, you will be able to view your current and previous bill. After three or more months, you will be able to view your current bill and up to your last 18 previous bills. For copies of bills older than 18 months, please call our automated phone service at 310-2255 and say "Billing." A charge for bill copies will apply.
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How do I print my long distance charges? Can I sort my charges?
When viewing e.Bill, select Long Distance Charges and then click on each column header to sort the charges in ascending or descending order. You can print the screen once you have finished sorting each column.