Paying your bill FAQ

1. What are my bill payment options?
2. How do I update my billing address?
3. How do I verify that my bill payment, credit card payment or pre-authorized payment has been received?
4. How do I set up a monthly pre-authorized payment plan (PAP) for my bill?
5. How do I cancel my monthly pre-authorized payment plan?
6. How do I view previous phone bills?
7. How do I report a payment?

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1. What are my bill payment options?

   You can pay your bill through your bank or financial institution, drop off a cheque with your bill stub at a TELUS Store near you, or online with  pre-authorized payment (PAP) or pay by credit card or you can mail your payment to the following locations:
   
   

   Bill Payments (AB) :	TELUS, PO Box 7575, Van, B.C., V6B 8N9
   Bill Payments (BC) :	TELUS, PO Box 6767, Van. B.C., V6B 4L6
   Bill Payments (Eastern):	TELUS, PO Box 229, Toronto, ON, M5K 1J3 or TELUS, PO Box 7575, Van, B.C., V6B 8N9

   
   Please note that TELUS Dealers are not payment locations, and Customer Service Representatives there cannot answer questions about payment.

2. How do I update my billing address?

   To update your billing address online, log in to Your Accounts. If you don't have an online account, please register now or contact us.

3. How do I verify that my bill payment, credit card payment or pre-authorized payment has been received?

   To verify that your payment has been received and processed, view your current balance online by logging to Your Accounts. If you don't have an online account, please register now.

4. How do I set up a monthly pre-authorized payment plan (PAP) for my bill?

   To set up a pre-authorized payment plan (PAP) online, log in to Your Accounts. If you don't have an online account, please register now.

5. How do I cancel my monthly pre-authorized payment plan?

   Please contact us to cancel pre-authorized payments as we are unable to process that request online.

6. How do I view previous phone bills?

   You can view up to three months of bills if you are subscribed to e.Bill. When you first sign up for e.Bill, you will only see your current bill. After two months, you will be able to view your current and previous bill. After three or more months, you will be able to view your current and two previous bills. For copies of bills older than three months, please call our automated phone service at 310-2255 and say "Billing." A charge for bill copies will apply.

7. How do I report a payment?

   You can report a payment online or call Customer Service at 310-2255. When you receive the automated phone service, simply say "report a payment" and then follow the voice prompts.