Telephone help overview

Telephone Help provides you with information on troubleshooting your phone line and how to use the many telephone services that TELUS has to offer.

Troubleshooting No dial tone, noise on the line, phone not ringing correctly.
Calling features Learn how to use calling features (e.g. Voice Mail, Call Forwarding, etc.) and star(*) commands.
Calling cards
  • How to use your calling card
  • Report a lost or stolen card
  • Get information about your PIN
TELUS Relay Service® Learn how to use a TTY phone to communicate with standard telephone users.
Canada Direct® Use this service to speak to a Canadian operator when travelling.
TELUS directory TELUS customers receive a new telephone directory whenever they move an existing telephone service or install new service. If you would like to request a telephone directory or you have questions regarding them, please contact the Yellow Pages Group at 1-877-987-8737.