Industry solutions
Contact Centres
With all of the different ways to communicate, your customers want to be able to choose how they interact with you. That means adapting your call centre accordingly – new technology, new designs, new processes. TELUS Managed Contact Centre solutions can help you model your contact centre and stack it with the right technology. We offer equipment from leading vendors, customer self-service solutions, managed infrastructure and consulting expertise. You tell us your vision and we’ll translate it into viable solutions that support your service strategy.
CallCentreAnywhere™
Reduce costs and maximize revenues with our hosted, on demand multi-channel contact centre service.
AgentAnywhere™
Everything you need to establish a remote agent workforce for your call centre.
IVR and Speech Recognition
Extend service hours and improve customer service without adding live agents or additional shifts. Interactive Voice Services (IVS) solutions enable you to automate routine customer requests and administrative tasks and free up your valuable staff for other tasks.
Agent Performance Optimization
Help your agents deliver the best service possible and maximize efficiency with this suite of applications to enable you to evaluate, schedule, train, and manage performance.
Managed Contact Centre Infrastructure
Provide anytime, anywhere service by ensuring your contact centre technology matches your strategies and that it performs optimally all the time.
Contact Centre Consulting
Engage Contact Centre experts to help you design and build a customized, high performing, multi-channel service facility.
For information or to order
Call your TELUS account executive
Request a quote or callback
The Consumer Empowered EconomyWebinar Series
This 3-part webinar series will provide you with the latest research on consumer contact preferences and guidance on building a Multi-Channel Customer Experience Strategy for your contact centre.
Listen now