Medium & Large Business

Infrastructure as a Service (IaaS): TELUS Prepares to Launch its Canadian Cloud Offerings

IDC report sponsored by TELUS
June 2010

Overview:

The 2008–2009 recession forced CIOs to consider going beyond simple cost cutting. The firms that emerged stronger than before had approached the downturn as an opportunity to streamline their operations. To accomplish this cost effectively firms are exploring and adopting new service delivery models. This IDC Vendor Spotlight looks at the IaaS model, and provides an overview of TELUS’ cloud offerings. Additionally, guidance is provided for organizations considering IaaS.

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From Customer Service to Customer Engagement: Are Utilities Prepared for the Smart Grid Experience?

IDC Energy Insights sponsored by TELUS
February 2010

Overview:

Forces in the new energy economy are coming together to drive utilities to adopt new ways of serving their customers. Utilities, regulators, shareholders, credit rating agencies, and customers are examining strategies such as renewable energy, energy efficiency, and demand response. At the same time, retail providers are providing new product offerings. New technology, such as smart metering, energy management applications and smart appliances, is changing the way utilities will be interacting with their customers.  But are utilities ready for these changes and the implications for customer engagement?

This White Paper reviews the changes in customer relationships, business processes, and systems that utilities will experience with the introduction of smart metering and other new initiatives. Findings are based on primary research conducted with business and IT personnel at 60 large utilities in North America.

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Smart Metering – Brighter Ideas for Energy Conservation

New metering technology is one of the first steps towards a more intelligent power grid. This “smarter” grid encourages greater energy conservation by giving consumers the ability to better monitor and manage their electricity use.  When combined with near real-time and/or time-of-use (TOU) billing  programs (e.g. higher power prices during peak periods), consumers  have both the awareness and the tools to dramatically decrease their overall power costs.  For power utilities, the smarter grid is an environmentally friendly solution that has many large-scale benefits: reduced peak demand, avoided facility construction costs, recovered costs (e.g. theft), improved system reliability, and new sources of revenue.

 TELUS sees itself as a key enabler of this vision. Given TELUS’ network capabilities and our home area network vision, we are the strategic partner of choice to overcome obstacles and deploy ground-breaking smart meter infrastructure projects and customer engagement strategies. 

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The Future Consumer and Implications to Customer Experience Management

With evolving technology, consumer communication preferences are changing. TELUS and IDC Canada released a new study in 2009 that investigates how future consumers want to interact while doing business with Canadian organizations  - whether that be with a store, bank, insurance company, government organization or otherwise. This executive brief discusses seven new consumer segments driven by communication preferences, the impact these segments will have on an organization’s customer experience strategy and the key actions that should be considered to better serve future consumers.
Source:  IDC Canada

Early Experiences in Unfied Communications Projects

This executive brief provides insight into early Unified Communications (UC) experiences.  These insights have been collected from a TELUS and IDC joint research project, called the "Business Value of Integrated Communications."  Some of the insights include:  UC Projects have a more strategic focus as compared to other projects; UC projects are complex, involving twice the number of technologies as compared to the other projects in the study and UC projects far more often extend to supporting suppliers and external business partners.  This brief will help to define UC, how UC is being adopted in Canada and guidance on planning for UC.

Source:  IDC Canada

Deriving Business Value from Communication Solutions

A brief description and illustration of how to achieve real business value from integrated communications solutions. It includes examples that demonstrate how TELUS has helped provide significant business value for clients through its innovative communication solutions and superior end-to-end customer experience.

Source: TELUS Business Solutions

Business Value of Integrated Communication Solutions: A model for Success

An IDC white paper that outlines a model to assist organizations in assessing how well they are maximizing the potential business value of integrated communications solutions. The model is based on a major research project conducted by IDC Canada in 2006, which includes qualitative interviews, a quantitative survey and detailed analysis. The Business Value of Integrated Communications (BVIC) model is designed to be a practical tool to optimize decisions.

Source: IDC Canada

Enhancing ICT Business Value in Financial Services

This executive brief is focused on the business value achieved from integrated communication solutions in the financial services industry.  Financial services organizations consistently perform well when it comes to deploying ICT projects using best practices.  We believe that the lessons learned from the financial services firms tracked in our analysis can be applied to other ICT decision-makers both in the financial services sector and other industries.

Source: IDC Canada

Enhancing ICT Business Value in the Energy Sector

Energy companies are dependent on their ICT operations.  The impact of a loss of communications or IT systems can significantly affect operations.  This executive brief is focused on exploring the business value of ICT in the energy industry.  We believe that the use of best practices, emphasis on sound infrastructure, and business/ICT alignment all of which are explored within this paper can serve as a guide to success for ICT organizations within the energy service sector and in other industries.

Source: IDC Canada

Enhancing ICT Business Value in SMBs

Business owners and executives are demanding more from their investments in ICT.  This is apparent in both small and medium business (SMB - 1 to 499 employees) and large organizations in Canada.  Among SMBs, the approach to ICT investments, from individual projects to an entire organization's strategy can vary, but a focus on productivity and the customer are common themes.  This executive brief is focused on the business value of ICT in SMB organizations using the business value of integrated communications (BVIC) model.

Source: IDC Canada

Enhancing ICT Business Value in the Public Sector

This executive brief is focused on exploring the business value of ICT in the public sector using the Business Value of Integrated Communications (BVIC) model.  Government, health and educational institutions that are thinking strategically about ICT can benefit from the learnings of public sector organizations that already follow best practices and have scored high on business value outcomes.

Source: IDC Canada

Financial Services: The Future Consumer and Implications for Customer Experience Management

The rapid adoption of new forms of interaction among consumers poses a challenge to Canadian financial institutions. Building improved customer experiences will require the incorporation of new forms of communication into business strategies and processes. This executive brief profiles the consumer of tomorrow and the ways they want to interact with FIs and how Canadian FIs need to adapt their customer experience strategies.

Source: IDC Canada

Mobility Solutions Drive Business Value

This executive brief is focused on exploring the potential areas of mobile adoption and highlighting the best practices for implementing mobile solutions.  Get key direction into considerations that are critical in developing a sound mobility strategy to support and gain strategic advantage.

Source: IDC Canada

Small Business Mobility Solutions Drive Business Value

This executive brief is focused on the adoption and business value of wireless technology within the small business segment.  There are very strong indications that Canadian small business will leverage mobile technology aggressively over the next few years to gain significant business value.

Source: IDC Canada

Improving the performance of knowledge workers: key to business and government success in the 21st century

This executive brief is centered around the opportunities and challenges organizations are faced with in attracting, retaining, and supporting knowledge workers.  It offers insight into how organizations can use information and communication technologies to improve the performance, productivity, and engagement of knowledge workers.

Source:TELUS Business Solutions