Whether consumers are visiting a store, calling a contact centre or purchasing online, they expect real-time, personalized and consistent shopping experiences in all areas – service, support and account management. They also expect personal information to be safe and secure with each transaction.
With TELUS solutions, retailers can deliver real-time, personalized, secure and consistent shopping experiences across all interaction channels – online, contact centre and in store.
TELUS works with retailers to help them use technology to support profitable customer interactions that drive greater loyalty. TELUS solutions align to the critical success factors within a customer experience framework – identifying market objectives, defining channel approach, optimizing people and processes and leveraging the right architecture.
TELUS Customer Insight Solutions focus on identifying key market objectives, targeting desired audiences and executing a value-added, differentiated customer experience strategy.
TELUS Retail Sales Channel Solutions enable online, in-store and phone-based interactions so customers can obtain service when and how they want.
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
TELUS Infrastructure Solutions provide the reliability, availability, performance and security to ensure that employees can always access the solutions driving your customer experience.
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