Workforce and Process Solutions
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
- Agent Performance Optimization : Maximize your agents’ ability to deliver a differentiated customer experience with workforce management, quality monitoring, performance management and eLearning.
- AgentAnywhere : Establish and maintain a remote agent workforce.
- TELUS International – Global Outsourcing Solutions : Leverage TELUS expertise for key functions including customer care, financial administration and risk management and sales/marketing support.
- High Performance Workforce: Build a culture that promotes constant learning and personal/professional growth and development.
- Tracking & Dispatch : Improve how you route, communicate with, track and manage your operations.
- Conferencing & Collaboration : Promote a collaborative culture by using technology to bring people together at any time, from any location.
- Mobile Work Solutions : Ensure secure, reliable connections to corporate systems for quick response in the field.
- Real-time Inventory : Enable immediate access to inventory data recorded at the site of delivery or pickup.
- Remote Training and eLearning : Facilitate convenient course and seminar learning with video delivery and online applications.
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