Enhancing the in-office experience
Even with multiple contact channel options, some customers like the experience of face to face service. So it is essential to ensure that brokers have to the tools to deliver a superior in-office experience.
TELUS Broker Office helps you apply the latest technologies to your office environment to improve collaboration, information access and communication. Employees will have improved access to subject matter experts and communication tools so they can respond to customer needs with precision and speed.
- Improve collaboration with subject matter experts using video, voice over IP, online and wireless tools
- Leverage knowledge libraries and portals for reliable access to information
- Create a culture of performance and learning through training, mentoring, succession and 360 degree feedback
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