Small Business

Cisco Small Business Solutions from TELUS include three model options (UC320, UC 540, UC 560) to help keep your people connected and productive. You can choose a Cisco Small Business Solution to support as little as eight and up to as many as 104 employees, improving how they reach each other, share information and work as a team.

• Voice – advanced communications capabilities including telephone call processing, voicemail, automated attendant and conferencing.
• Video – enable face-to-face meetings with Cisco Unified Video Advantage.
• Wireless – facilitate employee access to applications and information whether they are in the office, on the road or at a client site.
• Security – integrated firewall and VPN capabilities enable employees to access corporate resources securely from anywhere they work.

Compare Cisco’s Unified Communications small business offerings.

Compare the features available in Cisco’s three small business offerings to determine the right solution for your business.

Model	Feature Highlights
Cisco UC 320	Supports up to 24 Phone Station Support Includes voicemail and automated attendant, including voicemail to email notification 12 hours of voicemail storage Maximum of 9 analog phone/fax stations IP-based telephony supporting the Cisco SPA 500 Series IP Phones Integrated wireless networking - so that employees can connect to the network while away from their desks Interoperable with up to 12 public switched telephone network (PSTN) lines (FXO) Full key system and small private branch exchange (PBX) features Web-based management and setup wizards for faster setup and easier phone changes Easy Setup and Management System!
Cisco UC 540	8 to 32 phone station support 4 to 8 analogue trunks or 2 to 4 BRI digital trunks Optional single T1/E1 voice interface (PRI and CAS) Integrated voicemail 32 hours voicemail storage Automated attendant Integrated business productivity applications Integrated security Music on hold On board wireless access Simple system configurations and management
Cisco UC 560	16 to 104 phone station support 4 to 12 analogue trunks or 2 to 6 BRI digital trunks Optional 1 or 2 T1/E1 voice interface (PRI and CAS) Integrated voicemail 32 or 64 hours voicemail storage Automated attendant Integrated business productivity applications Integrated security Music on hold Wireless support with the Cisco AP 500 series Wireless Access Point Simple system configurations and management

Support from TELUS service gives you the confidence of knowing that you will get quick expert response in the event that you experience any issues with your solution.

The TELUS Support 3 year subscription-based plan includes:

• Expedited hardware replacement
• Software updates
• 24x7x365 helpdesk
• Onsite support for repairs
• Single point of contact for hardware, Internet, WAN, PRI and business phone lines

Hardware replacement offers 2 service levels;

• 8x5xNext Business Day: 8 hours a day, 5 days a week, Next Business Day objective (installed by a TELUS technician)
• 24x7x4: 24 hours a day, 7 days a week, 4 hour objective (installed by a TELUS technician)