Small Business

A big-business email experience for any size businesses

At almost no upfront cost, with TELUS Business Email Service you can:

• Establish a business email presence.  Send and receive business email (you@yourcompany.com) from your smartphone, office PC, or anywhere on the Internet
• Enjoy instant and secure wireless synchronization of your email, Global Address List and calendar to your TELUS BlackBerry® or any compatible Microsoft ActiveSync®-capable smartphone
• Keep track of employees’ tasks on the go and schedule meetings company-wide from your smartphone or any Internet-connected PC using shared calendars

Premium support & security

With TELUS Business Email Service you have the assurance that all service, support and leading-edge security are provided by TELUS.  Gain peace of mind and hassle-free management with:

• World-class security:  Cisco Iron Port anti-spam, Microsoft Forefront anti-virus protection, updated automatically, housed in TELUS’ Canadian data centre
• Fully managed set-up and ongoing support are provided by TELUS experts 24/7 for business customers, with 99.9% reliability
• Simple self-service via the TELUS UC Management Centre, and online interface designed to make it easy for you to manage your employees’ passwords, email addresses, distribution lists and more

Small business friendly

TELUS Business Email Service is also a cost-effective way to simplify and streamline your IT systems so you can focus on your core business.  And since this service is hosted by TELUS, you can count on it being small-business friendly, with:

• A single bill and single point of contact for 24/7 service, set up, upgrades and support. 
• Economical and predictable monthly fee per user; fully scalable and flexible to meet your company’s changing needs (just add or subtract subscriptions with no penalty)
• No costly up-front IT purchases or ongoing infrastructure staffing costs, and no software to update, license and maintain

Choose the plan that best fits your business needs, monthly pricing starting at $2.50 per user

	Basic	Enhanced	Professional
Key Features
Per user mailbox storage	2 GB	25 GB	25 GB
Outlook Email Client for Windows & Mac
Custom Domain Name (i.e. user@mycompany.com)
Calendar	Personal calendar	Personal calendar and calendar sharing, scheduling assistant synchronized to Microsoft Outlook	Personal calendar and calendar sharing, scheduling assistant synchronized to Microsoft Outlook
Global Address List
Task	Personal task management	Personal task management synchronized to Microsoft Outlook	Personal task management synchronized to Microsoft Outlook
Mailbox tools		Mailbox delegation, out-of-office notification, folders, resource mailboxes	Mailbox delegation, out-of-office notification, folders, resource mailboxes
Self-Serve Control Panel
Migration Tool for simplified on-boarding
Active Directory Synchronization
Full Integration with SharePoint and Office Communicator
Premium antivirus and anti-spam filtering
SSL Encryption for Outlook Web Access (https)
Backup	Every 4 hours	Every 4 hours	Every 4 hours
Distribution Groups	Unlimited	Unlimited	Unlimited
Deleted email retrieval	14 days	30 days	30 days
Wireless sync of emails, folders, calendar, tasks, & contacts
ActiveSync for Smartphones (Windows, iPhone, Android)
Blackberry Enterprise Server (additional costs apply)

Learn more about the different Business Email plans .

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Instant Connect Service 

Workspace Service 

TELUS® has implemented one of the largest unified communications infrastructures in Canada through strong collaboration with Microsoft® and Cisco® Corporation.

Hosting Facilities

TELUS operates its own hosting facilities across Canada. The Intelligent Data Centres (IDC) are rated as “Class A” Data Centres and are designed, installed and maintained by TELUS hosting solution experts, providing a superior environment for networks and staff. Learn more about TELUS Internet Data Centres

Infrastructure and Maintenance

Our standard maintenance plan ensures service availability by dividing maintenance into a list of critical tasks, which are performed daily, weekly and monthly.

Change management process/systems follow ITIL Hosting standards. We receive patches and new software directly from Microsoft.   Critical security patches are applied immediately, and non-critical patches follow the same process as service packs. Both patches and services packs are applied during regular maintenance periods only.  

Security, Storage, Backup and Privacy Standards

TELUS provides backup on the content database, operating system and other data, including mailboxes, public folders, documents and application files. 

Privacy

TELUS protects the privacy of all customer communication in order to prevent any intervention, intrusion or disclosure that is prohibited by law. TELUS respects the confidentiality that is its client property and enforces the security, confidentiality and integrity of this information.  Any personal data collected about a customer or employee is considered confidential and is only disclosed following TELUS policies and in accordance with current laws and regulations.

TELUS Privacy policy is available online

Spam / Antivirus Gateways

TELUS uses Cisco IronPort as the mail hygiene service for Anti-Spam / Anti-Virus.  Cisco IronPort acts as the first-line of defense against viruses using multiple anti-virus engines.  TELUS also uses best-in-class anti-virus applications Microsoft ForeFront and Anti-gen.  IronPort was named the world’s best anti-spam solution in 2007 by InfoWorld magazine. IronPort Anti-Spam stops an industry-best 99 percent of image spam, with the industry's lowest false positive rate.