Service Management Systems
Service Management Information Systems (SMIS) gives new meaning to partnership by providing clients dynamic and personalized access into TELUS internal systems.
SMIS is a web-based, secure portal which provides a unified view of service performance information. In addition it is a tool that provides a holistic view of WAN services.
With easy to use reports and a user friendly navigation clients can view the status and history of their network’s performance, as well as track ongoing or completed service requests and trouble tickets. The types of reports a customer can experience are:
- Packet Delivery
Finally the network performance information enables better decision making to:
- Determine trends
- Forecast network usage
- Proactively plan network expansion
All of this will enable you to save time, cost and ensure optimization of resources.