Call Centre Success Stories
Going further to serve clients with CallCentreAnywhere
Business benefit: As long as they have access to the Web and a telephone, counselors can work anywhere and appear to clients as if they’re in the office
Avaya
At-home call centre Agents save TELUS 40% and more.
Business benefit: Lower attrition rates among at-home agents lead to additional savings, reducing the costs of hiring and training new staff.
Boardwalk Rental Communities
Property manager finds bilingual and motivated contact centre agents at home
Business benefit: Boardwalk finds it much easier to locate, hire and train contact centre staff.
Support Excellence Inc. provides better service to its clients and their customers with CallCentreAnywhere™ from TELUS.
Business benefit: Agents have access to more information and have found the new system to be far more reliable and easier to use
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