Extended coverage is for TELUS postpaid customers with HSPA/LTE devices. Your primary residence and billing address must be within TELUS’ own HSPA+/LTE network coverage areas when you buy or use TELUS’ services.
When you travel into extended coverage areas, your call or data session will disconnect. Once your device shows “EXT” or a roaming indicator instead of “TELUS”, you can re-establish your call or data session. When travelling back, your voice or data experience will not be interrupted.
To use data, please ensure data roaming is turned on in your device settings. Remember to turn off your data roaming if it’s not required when you leave the country.
When in EXT, you’ll experience lower data transmission speeds than TELUS’ own HSPA+/LTE network, resulting in longer load times for video streaming applications and file downloads. Certain applications (such as Business Connect and TELUS Link Push-to-Talk service) are unavailable.
Usage in the extended coverage areas, including long distance, is billed as part of your current plan, and will show as regular usage on your invoice. Use of extended coverage each month is limited to half of your total monthly usage (voice, text and data respectively). If this amount is exceeded, your access to the extended coverage may be turned off.
Mbps Megabits per second - this refers to the transfer rate in data transmission.
4G Stands for the fourth generation of mobile phone technology and includes HSPA+, DC-HSPA+ , LTE and LTE Advanced.
LTE Speed: Up to 110 Mbps
Long Term Evolution – it’s the standard for wireless communication of high-speed data for mobile phones.
LTE Advanced Speed: Up to 335 Mbps
Long Term Evolution Advanced - further enhances the LTE standard for wireless communication to bring higher speed data and network capacity.
HSPA Speed: Up to 42Mbps
HSPA+ Evolved High-Speed Packet Access is a tech standard for wireless broadband telecommunication. DC-HSPA+ Dual Cell (also known as Dual Carrier) allows for better resource usage, allocation and efficiency across carriers.
Extended (EXT) You now have more coverage across Manitoba. You will experience lower data speeds in the extended coverage areas.
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