Our commitment to service is demonstrated in everything we do. We listen to the real needs of our customers and continually find ways to improve, making us #1 in customer service of any national communications provider1. Explore below to see how friendly feels good.
Find services to get you started, help you do what matters most, and stay connected.
Get off to a great start and enjoy your new device or home services quickly and easily.
Our team of dedicated personal representatives will help you activate or upgrade a new smartphone. They’ll guide you and answer any questions by phone or email, right up until your first bill arrives.Shop now
We set you up with the essentials to integrate your new device into everyday life, before you leave the store.Pick a phone
Our technicians arrive in a 2-hour window and install your Optik TV® or Internet.Switch to Optik TV
Trade in your old phone and get an in-store credit.See trade-in details
Upgrade to the new phone you want, anytime you want.See how it works
TELUS has the most loyal customers of any other national wireless provider.2 Over 99% of our customers stay with us each month. Thank you.
Get the most out of your devices, plans, and accessories with services that can make life simpler.
Get the most out of your devices with in-store sessions to help with everything from setting up email and Wi-Fi, to integrating accessories like fitness trackers and setting up a connected home or car.Book a session
Track wireless data and voice usage, and manage your account, anytime, anywhere.Log in or register
Take control of your data usage with enhanced notifications on things like the remaining data on your plan.Learn about
An online forum for your questions, answers and ideas.Join the conversation
88% of people who've been in a TELUS Learning Centre session say they're more comfortable using their device.3
Get up and running again as quickly as possible with services that help you resolve issues.
Enjoy fast, quality repairs. Get an amazing loaner phone and pay no assessment fees or hidden charges.Learn about stress-free repair
With free in-store troubleshooting for Android or Apple, we’ll fix any issues and help improve performance.Learn more
Repair is simple and easy with a Personal Representative to guide you through it from start to finish.Contact us
We’ll reach out to review, troubleshoot and resolve any service issues, before you need to call us.Shop now
Learn about your device by following along to interactive, step-by-step instructions.Find your device
2 year accidental damage and repair coverage from $7 per month.Learn about
Protect your smartphone for just $7 a month.Get Device Care
Flexible AppleCare+ payment options, in-store diagnostics and replacements & TELUS Learning Centre Sessions with Apple Masters.