Why TELUS?

Amazing service.
It’s what sets us apart.

Our commitment to service is demonstrated in everything we do. We listen to the real needs of our customers and continually find ways to improve, making us #1 in customer service of any national communications provider.1

Find services to get you started, help you do what matters most, and stay connected.

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  • Get started

    Get off to a great start and enjoy your new device or home services quickly and easily.

    TELUS Personal Representatives

    Here when you need us.

    Our team of dedicated personal representatives will help you activate or upgrade a new smartphone. They’ll guide you and answer any questions by phone or email, right up until your first bill arrives.

    Shop now
    • TELUS Smart Start®

      We set you up with the essentials to integrate your new device into everyday life, before you leave the store.

      Pick a phone
    • 2-Hour Arrival Windows

      Our technicians arrive in a 2-hour window and install your Optik TV® or Internet.

      Switch to Optik TV
    • Trade-In Program

      Trade in your old phone and get an in-store credit.

      See trade-in details
    • Anytime Upgrades

      Upgrade to the new phone you want, anytime you want.

      See how it works

    Come for the services. Stay for the service.

    TELUS has the most loyal customers of any other national wireless provider.2 Over 99% of our customers stay with us each month. Thank you.

  • Simplify life

    Get the most out of your devices, plans, and accessories with services that can make life simpler.

    TELUS Learning Centre

    Complimentary one-on-one sessions.

    Get the most out of your devices with in-store sessions to help with everything from setting up email and Wi-Fi, to integrating accessories like fitness trackers and setting up a connected home or car.

    Book a session
    • My Account

      Track wireless data and voice usage, and manage your account, anytime, anywhere.

      Log in or register
    • Data Manager

      Take control of your data usage with enhanced notifications on things like the remaining data on your plan.

      Learn about
      Data Manager
    • Neighbourhood

      An online forum for your questions, answers and ideas.

      Join the conversation

    Happy to help

    88% of people who've been in a TELUS Learning Centre session say they're more comfortable using their device.3

  • Get support

    Get up and running again as quickly as possible with services that help you resolve issues.

    TELUS Easy Repair

    A better repair experience.

    Enjoy fast, quality repairs. Get an amazing loaner phone and pay no assessment fees or hidden charges.

    Learn about stress-free repair
    • TELUS Device Checkup™

      With free in-store troubleshooting for Android or Apple, we’ll fix any issues and help improve performance.

      Learn more
    • TELUS Personal Representatives

      Repair is simple and easy with a Personal Representative to guide you through it from start to finish.

      Contact us
    • Proactive service solutions

      We’ll reach out to review, troubleshoot and resolve any service issues, before you need to call us.

      Shop now
    • Simulators

      Learn about your device by following along to interactive, step-by-step instructions.

      Find your device
    • AppleCare+

      2 year accidental damage and repair coverage from $7 per month.

      Learn about
      AppleCare+
    • Device Care

      Protect your smartphone for just $7 a month.

      Get Device Care
      details

    Best national carrier for iPhone

    Flexible AppleCare+ payment options, in-store diagnostics and replacements & TELUS Learning Centre Sessions with Apple Masters.

Happy customers, by the
numbers