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Voice carry over

If you can speak clearly, but must use a TTY to see what the other person is saying, you may request Voice Carry Over (VCO). VCO allows you to speak for yourself, while TRS TELUS Relay agent will type what the person says to you.

Placing a call to the TELUS Relay Service on your VCO telephone

  1. Dial 711 and watch the ringing indicator light.
  2. When the Relay Service answers, you will see "TELUS RELAY SERVICES, THIS IS [agent's name & number] followed by GA for 'Go Ahead'
  3. Press your phrase key for 'VCO ON PLEASE GA'.
  4. The Relay agent will type back to you "VCO IS ON GA". Now they are ready to hear you speak.
  5. Tell the Relay agent the name and number of the person you are calling and then say GO AHEAD.'
  6. After the Relay agent hears your 'Go Ahead', he or she will type back to you 'THANK YOU PLEASE HOLD'.
  7. The VCO remains off until the Relay agent connects you to the person you are calling.
  8. The Relay agent will update you on the status of the call (ringing, busy, and who has answered) by typing to you.
  9. When the Relay agent has the person you have called on the line, he or she will type "(name) IS ON THE LINE, VCO IS ON GA".
  10. When you see the GA, it is your turn to speak. Remember to say 'GO AHEAD' when you are done.

Note: because a VCO telephone cannot be used to receive text and to speak at the same time, the correct use of 'GO AHEAD' is necessary for successful turn taking.


Receiving a call on your VCO telephone from the TELUS Relay service

  1. The Relay Service will be identified as 'TELUS RELAY SERVICES' on your call display.
  2. Answer the call and immediately send out your phrase 'VCO ON PLEASE GA'.
  3. This will alert the Relay agent that you are ready to speak. He or she will type "THIS IS THE TELUS RELAY SERVICE. I HAVE A CALL FOR (name if he or she has been given a name). VCO IS ON GA."
  4. Respond to the Relay agent by speaking and say 'GO AHEAD' when you are through.
  5. The Relay agent will type what the caller is saying and you will see 'GA' when it is your turn to speak.

Note: because a VCO telephone cannot be used to receive text and to speak at the same time, the correct use of 'GO AHEAD' is necessary for successful turn taking.