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Special needs centre

At TELUS, we are committed to ensuring that our products and services are accessible to all of our clients. We hope that you find the Special needs centre information listed here informative and helpful.


Application for the use of Deferral Account funds to improve access to telecommunications services for persons with disabilities.

Note: Application comments are due before June 6, 2013.

For more information, visit the CRTC website for the full record of the proceeding for this application.

Website accessibility

TELUS is committed to making its Web sites and Web applications accessible to the widest possible audience. Learn more

Special needs status

To apply for exemptions from directory assistance charges, or to receive your TELUS bill in alternate formats, please complete our special needs application form (PDF, 292KB).

Contact us

If you require additional information, please contact client service at 310-2255 (using a regular phone or through TELUS Relay Service) or contact us online.