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Premium Care Help

Welcome to Premium Care

No more packing up your computer or waiting for a technicain to visit. Our certified experts are standing by to help remove pesky spyware and viruses from your computer, increase its performance, assist with your home network, and many other services. You can relax while we quickly work to fix the problem online. Everything comes with a 5-day warranty and of course, in the unlikely event that we can't solve the issue, there's absolutely no charge. Visit PremiumCare to learn more.

How remote support works

Through desktop sharing technology, a Premium Care technician can remotely view your computer screen and securely fix most computer and network problems without having to visit your home. You simply log in to our secure online support center and allow the technician to view and interact with your computer remotely via the Web. It's like watching your computer fix itself.

Premium Care - FAQ

  • What is Premium Care?
  • Do I have to reside in AB or BC to receive this service?
  • What kind of service does Premium Care provide?
  • What is a remote support session?
  • Why is remote computer support better than more traditional support options?
  • Is a remote support session secure?
  • Is it easy to use remote support?
  • Are your technicians qualified to work on my computer?
  • Is your work guaranteed?
  • Can you get back into my computer after the session is over?
  • Do I have to install any software to use remote support?
  • Does TELUS collect any personal information from my computer?
  • What sort of access does TELUS have to my computer when a remote support session is active?
  • Can you provide remote support through a dial-up connection?
  • Do you support Apple® computers?
  • Do you charge to diagnose my computer?
  • How much is the service?
  • Can you give me an example of when TELUS' traditional Internet technical support could not help me, but Premium Care could?
  • If I have an Internet connection with a provider other than TELUS, can I still receive TELUS Premium Care?