High Speed help

Get help with many common high speed and home networking problems. Remember that PC HealthCheck software can help solve many Internet problems automatically.

Installation

• Install TELUS High speed using the TELUS High Speed Internet Kit

High Speed troubleshooting

• Unable to Connect with TELUS High Speed (wired)
• Intermittent connection with TELUS High Speed (wired)

High Speed - FAQ

How do I set up my wireless network?

What system requirements does your computer need to work with TELUS High Speed?

What are my plan speeds and what does that mean to me?

Why does TELUS track and set limits for high speed Internet usage?

How much is a gigabyte (GB) of data?

How will I know when I have reached my monthly limit?

What happens if I exceed my usage limit?

Why do I have significant usage?

Will I be able to carry forward any unused usage balance for future use?

If I change plans in the middle of my billing cycle, will my monthly usage be increased/decreased?

How can I track the equipment I am returning to TELUS?

How do I determine if I have a 32-bit or 64-bit Windows Operating System?