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Directory assistance

Directory Assistance can provide you with a quick and easy way to obtain published Canadian, U.S.and international phone numbers. You can also obtain published addresses and postal codes for Canadian and U.S. listings.

When calling directory assistance from your residential phone

You can access directory assistance in two ways:

  • Dial 411 for directory assistance at any time to obtain published Canadian and U.S. listings
  • Dial "0" for directory assistance at any time to obtain published international listings (listings outside of Canada and the U.S.).

When calling directory assistance from outside of Alberta, British Columbia or Ontario

You can access directory assistance to obtain published phone numbers, addresses and postal codes for listings in Canada and the US when you're away from home:

  1. Dial 1-800-646-0000
  2. Select option "1" for English or "2" for French
  3. Select option "2" for Directory Assistance, and followthe prompts

Automated Call Completion

Once you receive the phone number you want using Directory Assistance, you can have your call completed automatically at no additional charge. This service is available for directory assistance calls accessing local, Canadian and American listings.

Directory Assistance for Toll-Free listings

Dial 1-800-555-1212 to find out if a company has a toll-free phone number. No charges apply.

Directory assistance fees and services

Listing Area How to use Information provided Costs Automated Call Completion

Local

Dial 411

Published phone numbers, addresses & postal codes per call

- $2.50 per listing

- Charges apply even if number not found

Yes

Canada

Dial 411

Published phone numbers, addresses & postal codes

- $2.50 per listing

- Charges apply even if number not found

Yes

US

Dial 411

Published phone numbers, addresses & zip codes

- $2.50 per listing

- Charges apply even if number not found

Yes

Overseas

Dial "0"

Published phone numbers for around the world

- $6.95 per call for TELUS Long Distance customers

- $8.95 per call for non-TELUS Long Distance customers

- Charges apply even if number not found

No