Personal Voice Mail
NOTE: Some of the features listed below may not yet be available with your Voice Mail subscription. TELUS is currently testing these features with some customers. You will be notified when your Voice Mail is switched to our new system.
In addition, not all features are available with Voice Mail - Simple.
Before you start - tips
|Star (*) and pound (#) keys||
Use the star and pound keys on your phone when you are in your mailbox to:
There are two main greetings callers will hear when you're unavailable:
|Numbers and passwords||
Setting up your Voice Mail
|Accessing your mailbox for the first time||
From your own phone:
|Setting up your Voice Mail||
Accessing your messages
|Retrieve your messages||
You have new message(s) when:
Listen to messages at home:
Listen to messages away from home:
Once Toll Saver is activated, simply dial your home phone number when you're away. If your Voice Mail greeting activates after two rings, you have new messages.
|Access the main menu of your mailbox||
From your own phone:
Managing your messages
|Retrieve your messages||From the Main Menu, press 1.|
|Delete a message||While listening to the message or at the end of a message, press 7.|
|Undelete a message||Deleted messages can be recovered for up to 24 hours. From the Main Menu press 19.|
|Save a message||While listening to the message or at the end of a message, press 9.|
|Skip a message||To skip a message, press #.|
|Date and Time of a Message||To hear the date, time and sender information for a particular message, press 5 either during or after message review.|
|Send messages *** ( charges apply)||You can send messages to other TELUS Voice Mail users throughout BC and AB without ringing their phone. From the Main Menu, press 2 to record your message then press # at the end of your message. Enter the destination mailbox number(s) or enter a distribution list number and press # to send. You can also have the system deliver this message to someone without a mailbox. Just enter their phone number and the system will call them to deliver the message.|
|Forward messages *** (charges apply)||You can forward messages to other TELUS Voice Mail users or to people without a mailbox. After listening to a message, press 6 to record your introduction, key in the destination mailbox or phone number, then press #.|
|Reply to a message *** (charges apply)||After listening to a message, press 8 to record your reply, then press #. If the message was left from a TELUS VoiceMail user, your reply will be deposited in their mailbox. If the person does not have a TELUS Voicemail mailbox, the system will call the senders phone number to deliver your recorded reply.|
|Call Sender||While listening to a message, press 88 to try to call the person who sent you a message.|
|Listen to callers while they leave messages (Message Monitor)||
When a call is forwarded to your mailbox, you will hear a brief ring tone. From this time, you have 21 seconds to begin monitoring the call by picking up your phone.
To end monitoring, hang up and the message will continue to be recorded.
If you choose to intercept the call, quickly depress the switch hook or press your "link" or "flash" key (if your phone has one) and begin speaking with the caller.
|Using Call Waiting while listening to callers while they leave messages||
If you are monitoring a call and you hear your Call Waiting tone, you can connect to the Call Waiting call by using the "link" or "flash" key or quickly depressing the switch hook. This will disconnect you from the caller you were monitoring and that caller will continue to leave a message in your mailbox without interruption.
Once you have intercepted a monitored call and are speaking with that caller, your Call Waiting will work just the same as it does on any other call. When you hear the Call Waiting tone, you can choose to pick up the second caller or allow them to forward into your mailbox.
Only one call at a time is available for monitoring.
Customizing your mailbox options
|Record Personal Greetings||From the Main Menu, press 43112.|
|Record Busy Greeting||Callers can hear a personalized message telling them that you're on the line. From the Main Menu, press 43122.|
|Schedule Greetings||Schedule the greeting you want to be played at different times on different days. From the Main Menu press 435.|
|Extended Absence Greeting||This greeting cannot be skipped by callers. You can choose if you want callers to be able to leave a message or not.|
|Turn Message Monitor on or off||You can disable Message Monitor by picking up the receiver, waiting for dial tone and dialing *95. This disables the feature until such time as you repeat the *95 process to turn it back on.|
|Turn Autoplay on or off||You can control whether messages automatically begin playing upon entry into your mailbox. From the Main Menu press 424.|
|Turn skip password on or off||With skip password on, you won't need to enter a password when you are accessing your mailbox from your home number. To turn skip password on and off, from the Main Menu press 4213.|
|Change password||From the Main Menu press 4211 and follow the prompts.|
|Adjust the number of rings before the call goes to your mailbox||Lift the receiver and press *94 - you will hear a dial tone. Enter the number of rings you want callers to hear (must be between 2-9), listen for 2 beeps, then hang up.|
|Manage Group Distribution Lists||
Create a group list. Then when you need to send a message to all of those people, you just record the message and enter the group list number. The system will send the message to all destinations in the list.
Note: for purposes of calculating messages charges, each destination counts as 1 message. ***
To create a group list, from the Main Menu press 422 and follow the instructions.
|Turn Message Waiting Indicator on or off||
Your message waiting indicators are the interrupted dial tone you hear when you pick up the phone and the message waiting light if you have one on your phone. If you turn this off, you will no longer receive message waiting tone or message waiting light notification when you have a new message.
From the Main Menu press 411.
NOTE: This does not control Pager or Outcall Notification on or off. Refer to the instructions below to Manage Pager and Outcall Notifications.
|Manage Pager and Outcall Notifications||
To set up or change your Pager or Outcall Notification number and Schedule, from the Main Menu press 41 and listen carefully to the prompts as there are several options.
From this point you can:
|Why can't I retrieve my messages?||Ensure that the switch on your phone has been changed from pulse to tone.|
|Why doesn't my message waiting tone work?||Check that the message notification is on. From the Main Menu, press 411.|
|I have a message but my phone didn't ring.||Someone may have called when you were on the phone or you may have been sent a Mailbox Message.|
|My modem doesn't work/I can't make data calls when I have messages waiting.||The interrupted dial tone that indicates you have messages waiting can interfere with modems and other devices. Many modems can be programmed to ignore the interrupted tone or in certain areas, to pause until a steady tone is heard. Check with your modem provider.|
Reset your voice mail password
If you want to listen to messages when you're away from home, you'll need your voice mail password. You'll also need to enter this password when you view your message online. If you have forgotten your password you can reset it online.
If you need more help using Voice Mail or any additional information call the Calling Features Helpline at 1-800-663-8131 and follow the easy-to-use voice prompts.
*** Mailbox Messaging - 25 message destinations per month included. For messages over 25 it's only 10 cents per message destination.