We're building a new site and we'd love your feedback. See it now. 

We're still building the new version of this page. Share your feedback on what you've seen so far.

Home Phone help overview

Telephone Help provides you with information on troubleshooting your phone line and how to use the many telephone services that TELUS has to offer.


No dial tone, noise on the line, phone not ringing correctly.

Calling Features

Learn how to use calling features (e.g. Voice Mail, Call Forwarding, etc.) and star(*) commands.

Calling Cards

  • How to use your calling card
  • Report a lost or stolen card
  • Get information about your PIN

TELUS Relay Service®

Learn how to use a TTY phone to communicate with standard telephone users.

Canada Direct®

Use this service to speak to a Canadian operator when travelling.