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Billing iconBilling help

Pay your bill

You can pay your TELUS bill using one of the following methods:

Log in to your TELUS account

You can make a one-time payment by credit card or set up pre-authorized payments.

Make a one-time payment

  1. Log in to your account. Register if you don't have one.
  2. Click your Account #.
  3. Click Make a payment.
  4. Type your payment amount and credit card details.
  5. Click Next.
  6. Click Confirm.

Your one-time payment is made.

Set up pre-authorized payments

You can make monthly pre-authorized payments towards your TELUS bill with a valid credit or debit card issued by a Canadian bank or financial institution. To set up monthly pre-authorized payments, do the following.

  1. Log in to your account. Register if you don't have one.
  2. Click your Account #.
  3. From the Pre-authorized payment section, click Update.
  4. Select one of the available payment methods:
    • Debit from Canadian bank or credit union account
    • Charge to credit card
  5. Click Next.
  6. Type your account details.
  7. Review the terms and conditions. If you agree to the terms, check the I agree to these terms and conditions check box.
  8. Click Next.
  9. Click Confirm.

Pre-authorized payments are set up on your account and will take effect with your next bill.

Use online banking

You can make payments through your banking institutions online banking system.

AccountsAccount DescriptionsAccount Number
TELUS MobilityFor wireless accounts.8 digits
TELUS CommunicationsFor home services, i.e. Internet, satellite TV, and OPTIK TV.10 digits
TELUS QuebecWireline services in Quebec only.16 digits

Send your payment by mail

You can mail your payment to TELUS. Write your TELUS account number on your cheque or money order payment and include the remittance slip from your invoice.

NOTE: When mailing your payment, allow two weeks for processing.

If you live in: Send your payment to:
Alberta

TELUS, PO Box 7575, Vancouver, B.C., V6B 8N9

British Colombia

TELUS, PO Box 6767, Vancouver, B.C., V6B 4L6

Eastern Canada

TELUS, PO Box 229, Toronto, ON, M5K 1J3
or
TELUS, PO Box 7575, Vancouver, B.C., V6B 8N9

Visit your local bank or financial institution

You can pay your TELUS bill at your local bank or financial institution. You'll need to present your bill when you make your payment.

  • Locate a bank or financial institution near you.