Internet & email help overview
Get help with many common internet problems. Remember that PC HealthCheck software can help solve many Internet problems automatically.
High speed |
|
|---|---|
| Installation | Set-up and networking, MAC address registration, microfilters. |
| Troubleshooting | Unable to connect? Intermittent connection? Find out what to do. |
| FAQ | Usage limits, adding new computers to your network, installing network cards and more. |
Dial-up |
|
| Installation | How to set up dial-up Internet. |
| Troubleshooting | How to solve connection problems, etc. |
| Fast dial-up FAQ | Answers to questions on e-mail speed, launching, fuzzy images, browser and game compatibility. |
E-mail & Spam |
|
| Installation | Get the settings and information you need to configure your e-mail client. |
| How to report spam | If you are receiving spam e-mail that TELUS Spam Control is not identifying (tagging or deleting) as spam, please let us know so we can help ensure this does not reoccur. |
| Troubleshooting | What to do if you're unable to locate or find server, have bad/invalid passwords, a POP lock, problems receiving e-mail or undeliverable mail. |
| FAQ | Requirements, checking your e-mail with Webmail, Spam Control issues. |
Personal webspace |
|
| TELUS File Manager | How to upload files using TELUS File Manager |
| Third-party FTP client | How to upload files using a 3rd party FTP client |
| Troubleshooting | How to solve password errors; what to do when personal pages won't display. |
| FAQ | Changing folder names, your site's URL, CGI and SSI and more. |
Security |
|
| Installation | Download and activate TELUS Security |
| Troubleshooting | What to do about problems activating, viewing Web pages, removing infected files and more. |
| FAQ | Activation, user name and password issues, security and home networking. |
Homesitter® |
|
| Installation | How to get TELUS HomeSitter up and running. |
| Troubleshooting | Solve camera and router problems. |
| Resources | Get camera firmware updates. |
PC HealthCheck
Fix problems or change settings on your PC:
- Home networking
- System maintenance
- Security