High speed help
Get help with many common high speed and home networking problems. Remember that PC HealthCheck software can help solve many Internet problems automatically.
Installation
Troubleshooting
- Unable to connect with TELUS High Speed (wired)
- Intermittent connection with TELUS High Speed (wired)
- Unable to connect with TELUS Wireless Networking
FAQ
High Speed
- Why does TELUS track and set limits for high speed Internet usage?
- How much is a gigabyte (GB) of data?
- How will I know when I have reached my monthly limit?
- What happens if I exceed my usage limit?
- Why do I have significant usage?
- Will I be able to carry forward any unused usage balance for future use?
- If I change plans in the middle of my billing cycle, will my monthly usage be increased/decreased?
- Why do you call your service unlimited, when my monthly usage is limited?
- How can I track the equipment I am returning to TELUS?
- How do I redeem my special offer?
Wireless Networking
- Where do I install my wireless ADSL router?
- I just bought a new computer and want to network it to my existing computer. What do I do?
- Can cordless phones interfere with my TELUS Wireless Networking service?
- My network isn't working. What should I do?
- How do I install my network cards?
- How many computers can I have in my home network?
- How many wired and wireless computers can I have on my home network?