How to report spam

If you are receiving spam e-mail that TELUS Spam Control is not identifying (tagging or deleting) as spam, please let us know so we can help ensure this does not reoccur. You can also let us know if Spam Control is improperly identifying your legitimate e-mail as spam.

Simply forward the original e-mail as described below within 24 hours of receiving it. This allows us to analyze the e-mail, and if required, modify the Spam Control detection rules.

E-mail programs

Select your e-mail program from the list below. If you program is not on the list, see its documentation.

E-mail program	Report spam Let us know you are receiving spam e-mail that Spam Control is not identifying (tagging or deleting)	Report non-spam Let us know if Spam Control is improperly identifying your legitimate e-mail as spam
Microsoft Outlook	Report spam	Report non-spam
Outlook Express 6.0 and 5.5*	Report spam	Report non-spam
Netscape	Report spam	Report non-spam
TELUS Webmail	Report spam	Report non-spam

Report spam - Microsoft Outlook

Configure your Outlook program so that you can report spam by following the steps below.

1. Open Microsoft Outlook and select Tools, then Options.

   

2. On the Preferences tab, select E-mail Options and click OK.

   

3. Select Attach original message from the drop down box. Then click OK. Your Outlook is now configured. (You only have to do this once, and not for every e-mail that you report as Spam.)

   Once Outlook is configured, to Report spam, simply forward the Spam to report_spam@telus.net.

   

Report non-spam - Microsoft Outlook

Configure your Outlook program so that you can report e-mail which has falsely been identified as Spam by following the steps below.

1. Open Microsoft Outlook and select Tools, then Options.

   

2. On the Preferences tab, select E-mail Options and click OK.

   

3. Select Attach original message from the drop down box. Then click OK. Your Outlook is now configured. (You only have to do this once, and not for every e-mail that you report as non-Spam.)

   Once your Outlook is configured, to report non-Spam, simply forward the e-mail to report_notspam@telus.net.

   

   To report non-Spam, create a new mail message and type "report not Spam" in the subject line. Then forward to report_notspam@telus.net.

Report spam - Outlook Express 6.0 and 5.5*

Configure your Outlook program so that you can Report spam by following the steps below.

1. Right mouse click (select the right button on your mouse) on the Spam e-mail and select Forward As Attachment.

   

2. A new message window appears.
3. Send it to report_spam@telus.net.

*Mac users please note that this functionality does not exist within Apple Mail.

Report non-Spam - Outlook Express 6.0 and 5.5*

Configure your Outlook program so that you can Report spam by following the steps below.

1. Right mouse click (select the right button on your mouse) on the Spam e-mail and select Forward As Attachment.

   

2. A new message window appears.
3. Send it to report_notspam@telus.net.

*Mac users please note that this functionality does not exist within Apple Mail.

Report spam - Netscape Messenger

1. Open Netscape Messenger.
2. Select the e-mail you want to submit.
3. Go to the message menu. Select forward as attachment.
4. In the To field type: report_spam@telus.net
5. In the subject line type: Report spam.
6. Send the message.

Report non-spam - Netscape Messenger 7.0

1. Open Netscape Messenger.
2. Select the e-mail you want to submit.
3. Go to the message menu. Select forward as attachment.
4. In the To field type: report_notspam@telus.net
5. In the subject line type: report not Spam.
6. Send the message.

Report spam - TELUS Webmail

1. Open and log into TELUS Webmail.
2. Select the e-mail you want to submit.
3. Click on Report A Spam in the purple bar above the e-mail information. Your message is then automatically submitted.
4. To confirm that your message was submitted, the following text will appear above your submitted message. "This message has been reported as Spam to your system administrator."

Report non-spam - TELUS Webmail

1. Open and log into TELUS Webmail.
2. Select the e-mail you want to submit.
3. Click on Report Not A Spam in the purple bar above the e-mail information. Your message is then automatically submitted.
4. To confirm that your message was submitted, the following text will appear above your submitted message. "This message has been reported as not Spam to your system administrator."