E-mail & spam help

Every TELUS Internet subscription includes at least one e-mail account. Get information below on how to set up and troubleshoot your e-mail account.

Installation

There are too many e-mail clients for TELUS to reliably support them all. However, the server settings below should be enough to configure most e-mail clients:

• Domain name: telus.net
• Server type: POP3
• Incoming (POP) server: pop.telus.net
• Incoming (IMAP) server: imap.telus.net
• Outgoing (SMTP) server: smtp.telus.net

How to report spam

• Report e-mails that TELUS Spam Control is not identifying (tagging or deleting) as spam

Troubleshooting

• You get an error message: "unable to locate server" or "host could not be found".
• You get an error message: "bad or invalid password".
• You get an error message: "POP Lock".
• You get an error message: "relaying e-mail is not allowed".
• You're not receiving e-mail.
• Your e-mail is slow in getting to you.
• You receive an "undeliverable mail" postmaster response.

FAQ

Webmail

• What is Webmail?
• Is there a fee to use Webmail?
• What do I need to use Webmail?
• How do I use Webmail to check my TELUS e-mail?
• Can I use Webmail with all my TELUS mailboxes?
• What is the storage limit for Webmail?

Spam Control

• How do I turn Spam Control on?
• What are the different levels of Spam Control available to me?
• Can I change my options more than once?
• Will Spam Control detect all spam?
• Will Spam Control delete any of my legitimate e-mail?
• Does Spam Control help prevent viruses from infecting my computer?
• Will Spam Control affect my e-mail performance?
• Do all TELUS Internet customers get Spam Control?